Myluky88 takes the protection of user personal data very seriously. This policy clearly explains what information we collect, how it is used and your rights as a user.
An overview of the categories of personal information collected and protected by myluky88.
Full name, date of birth, identification card number (MyKad), passport information, and account profile details provided during registration.
Email address, phone number, and other contact details needed to reach you regarding your account and services.
Bank account details, bank name, deposit and withdrawal transaction records. Credit card numbers are not stored directly by myluky88.
Game records, betting history, session duration, game preferences and platform usage patterns for service improvement purposes.
IP address, browser type, operating system, device information, and log data collected automatically when you use the platform.
Records of correspondence with our customer support team, feedback, complaints and any written communication between you and myluky88.
Myluky88 is committed to protecting every user's privacy. We never sell, rent or disclose your personal data to third parties for marketing purposes without your explicit consent. This policy transparently explains how we manage the information you entrust to us.
This Privacy Policy is issued by myluky88 ("we", "Platform") and applies to all users who register, access, or use our services via the myluky88.com website or our official mobile app.
We collect and process your personal data solely for the purposes stated in this policy and will not use it for any other purpose without prior notice. As a platform that places user trust at its core, transparency in data management is fundamental to how we operate.
This Privacy Policy should be read together with Terms and Conditions myluky88 that forms the entire service agreement between you and our platform. If you have any questions about this policy, our support team is available to assist you 24 hours a day.
When you register an account, make a deposit, or contact customer support, you provide the following information directly:
When you use the myluky88 platform, our systems automatically record technical information including your IP address, browser type and version, operating system, screen resolution, pages visited, visit time and duration, and navigation patterns within the platform. This information is used for security purposes and to improve the user experience.
In some cases, we receive information from payment service providers we work with (such as DuitNow and FPX) to verify the status of your transaction. This information is limited to the details necessary to complete the transaction only.
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | KYC verification & legal compliance |
| Contact | Email, phone number | Account communications & notifications |
| Financial | Bank name, transaction records | Deposit & withdrawal processing |
| Usage | Game records, bets | Platform improvement & security |
| Technical | IP address, device type | Fraud detection & security |
Myluky88 uses your personal data only for legitimate purposes as stated below. We will not process your data for any other purpose without obtaining your consent first:
Myluky88 does not sell your personal data to any third party. However, under certain limited circumstances, we may share your information with the following parties:
We work with carefully selected third-party service providers to help us operate the platform — including payment service providers, game software providers, and IT infrastructure providers. All providers are bound by strict data protection agreements and may only use your data for purposes specified by myluky88.
We may disclose your personal data to competent authorities when required to do so by Malaysian law, court order, or a valid official investigation. In such situations, we will only disclose the minimum information necessary and will notify you where permitted to do so.
Myluky88 does not share user data with third-party advertisers, marketing companies or any organisation unrelated to the operation of our platform. Your data is never sold, rented or traded in any form.
The security of your personal data is the highest priority at myluky88. We implement multiple layers of technical and organisational security to protect your information from unauthorised access, loss, or damage:
While we implement robust security measures, the safety of your account also depends on your own actions. Please use a strong, unique password, enable two-factor authentication (2FA) in your account settings and never share your login credentials with anyone.
Myluky88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For analytics and performance cookies, you can opt out via the privacy settings in your account.
Myluky88 respects your rights over your personal data. Below are the rights you hold and how to exercise them:
Myluky88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. General data retention guidelines are as follows:
Once the retention period expires, your personal data will be securely deleted or anonymised in a way that can no longer be linked to you.
Myluky88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology. When material changes occur, we will:
Continued use of the myluky88 platform after a policy change takes effect will be considered your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer team through the following channels:
We will endeavour to address your enquiries or complaints promptly and transparently. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority.
Myluky88 fully respects and supports the exercise of user privacy rights.
You may request a copy of the personal data we hold about you at any time by submitting a written request.
If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may object to the processing of your data for specific purposes such as direct marketing by notifying us.
You have the right to receive the personal data you provided to us in a machine-readable format for transfer to another provider.
In certain circumstances, you may request that we restrict the processing of your data while a matter is being resolved.
To exercise any of the rights above, contact the myluky88 customer support team via Live Chat on the platform or email [email protected]. We will process your request within 14 business days and may need to verify your identity before responding.
Join over 500,000 members who trust myluky88 as their preferred digital entertainment platform. Your privacy is protected, and your wins are yours.